Buying process
PURCHASE PROCESS
- Make sure you have gone through the pictures and videos thoroughly enough before choosing your puppy.
- If you have any questions, please contact us via phone and email.
- There are two ways of purchasing: deposit or full purchase. The deposit amount is $1000 and you can tie the dog up for up to 7 days. After you settle the remaining balance, you will be taken to the full purchase step. (It will not be returned if any amount other than the deposit is not deposited within the period.)
- Delivery can take up to 2 ~ 8 weeks.
- If you have any questions after receiving your puppy, please feel free to contact us at any time.
* Airport customs fees vary from airport to airport. We do not include this. You have to pay the customs fee yourself.
* We limit our puppies to the countries where they can arrive safely. Because the customs laws are different for each country, please contact us and confirm before you make a purchase.
*You can't get a refund or exchange after receiving the puppy.
(If you want a refund, you have to send your dog back to us. You will be refunded except for the puppy's time cost and flight and medical examination expenses.)
1. General Air Cargo
This is when puppies are sent to the nearest airport from the customer’s area and the customer can go directly to the airport to welcome the puppy at the time of arrival.
What you are most worried about is probably whether the puppy can come safely from the cargo. Our answer is more than yes. The cargo used here is not a typical cargo bed that we think of, but a specially designed cargo space for these animals. The air and temperature are controlled, and the puppies are supplied with water from a bucket that rests on the carrier. The puppies are boarded with a manager and they feed the puppies on time or check constantly to see if the animal is okay. Moreover, the airline is a reputable airline that we have been working with for a long time; hence we are confident that it is safe and secure.
After transaction, we will schedule the flight after consultation. After the flight schedule is set, the airline will call the customer and confirm. During this confirmation process, you can ask where at the airport you can pick your dog up or ask any questions you may have.
2. Delivery with personal manager
This is a way to get on board with our manager, a puppy expert, and deliver it right to your door. If you would like to have additional safety and delivery to your home, you can choose this method. To choose this method, the customer will have to pay the return air fare of the manager. Depending on your destination, the air fares are different and you can choose any location.
If you decide to purchase through this method, please contact us first and check the schedule and air fare.
You can choose ‘Delivery by Manager’ in the ‘Delivery’ section of the payment window. You will have to make an additional deposit after booking the manager's plane later.